Return Policy
At The Vault-Boutiqe, we believe in providing our customers with a shopping experience that is as enjoyable as it is trustworthy. Our return policy is designed to ensure that you feel confident in your purchases of trendy threads and unique collectibles. It's important to us that you are completely satisfied with your order, and we want to make the return process as smooth and hassle-free as possible for you.
Our Commitment to Quality
We take great pride in the quality and uniqueness of the items we offer at The Vault-Boutiqe. From trendy fashion pieces to collectible coins and treasures, we strive to provide only the best for our customers. However, we understand that sometimes a purchase may not meet your expectations. That’s why we have a clear and fair return policy in place. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, no questions asked. We want our customers to feel secure in their purchasing decisions, knowing that they have the option to return or exchange items as needed.
How to Initiate a Return
Returning an item to The Vault-Boutiqe is simple and straightforward. To initiate a return, please contact our customer service team within 30 days of receiving your item. You can reach us via email or through our online contact form, and our friendly representatives will guide you through the process. Be sure to provide your order number and details about the item you wish to return. Once your return request is approved, you will be provided with a return shipping label. Please ensure that the item is in its original condition, with all tags attached, to qualify for a refund or exchange. We aim to process returns quickly so that you can get back to enjoying your shopping experience with us.
Exclusions and Final Sales
While we strive to be accommodating, there are a few exceptions to our return policy that we want to make clear. Certain items, such as clearance items or personalized products, may be final sale and not eligible for return. Additionally, items must be returned in their original packaging and condition to qualify for a refund. We encourage you to read the product descriptions carefully before making a purchase to ensure you are fully informed. Our goal is to provide transparency and clarity in our return policy, allowing you to shop with confidence at The Vault-Boutiqe.
Have Questions?
If you have any questions about our return policy or need assistance, please don't hesitate to reach out. Our team is here to help you!